How Can We Help?
✉️ General & App Support
Questions about mobile utility features, connected media accounts, cloud sync, or bug reports.
🔒 Privacy & Data Requests
GDPR/CCPA inquiries, OAuth token questions, and account or data deletion requests.
💳 Subscriptions & Billing
Help restoring Pro subscriptions across devices or understanding App Store / Play Store billing.
📱 Mobile Utilities & Connected Media — Frequently Asked Questions
How do I sign in and sync my saved library across devices?
All Sammich Labs mobile utilities support Sign in with Apple and Google Sign-In. Signing in with the same account on another iOS or Android device automatically synchronizes your saved cloud items and active Pro subscription entitlements.
Why couldn't a submitted public link be parsed?
In our content/link parsing utilities, please verify that the link comes from a public post or webpage and contains structured or spoken factual information. Private accounts or posts behind login/age walls cannot be accessed by our public URL parser.
Does connecting a music streaming account modify or delete my original library?
Never. Scanning your library in our connected music/media utilities is 100% read-only on your existing library. When you approve and synchronize a playlist, our app creates a new playlist or updates only the playlist you explicitly authorize.
Are my personal libraries or Spotify / Google API data used to train AI models?
No. As detailed in our Privacy Policy, your personal data, connected media libraries, and OAuth metadata are never used to train AI or machine learning models.
How do I disconnect a connected third-party OAuth account?
Inside the app, open Settings → Connected Services and tap Disconnect next to the provider, or revoke access directly in your Spotify Account Apps page, Apple ID Settings, or Google Account Third-Party Connections page.
💳 Subscriptions, Restoring Purchases & Account Management
How do I restore my Pro subscription on a new phone?
Sign in with the same Apple ID or Google account you used originally, open Settings → Subscription inside the app, and tap Restore Purchases.
How do I cancel my subscription or free trial?
Subscriptions are billed and managed directly by Apple or Google. On iOS, go to Settings → [Your Name] → Subscriptions. On Android, open Google Play Store → Profile Icon → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before your renewal date to avoid being charged for the next billing cycle.
How do I permanently delete my account and data?
You can delete your account immediately inside any Sammich Labs app via Settings → Account → Delete Account & Data, or submit a verified web deletion request anytime via our Account & Data Deletion Portal (completed within 7 business days).